Marketplace Trade-In Warranty & Repair Policy

We stand by the quality of the trade-in products listed on our platform. To ensure customer satisfaction and peace of mind, we offer the following warranty and repair policy on all eligible trade-in items, including electronics, watches, jewelry, gemstones, and other high-value products.

 

 

1. Standard Warranty Coverage (3 Months)

All trade-in products come with a 3-month limited warranty, which includes:

  • Defects or malfunctions that were not disclosed at the time of purchase.

  • Mechanical or functional issues affecting performance.

  • Authenticity guarantee for jewelry, gemstones, and high-value collectibles.

Exclusions:

  • Battery performance and lifespan (for electronics and watches) are not covered under the warranty.

  • Cosmetic wear and tear (scratches, minor dents, etc.).

  • Damage caused by misuse, liquid exposure, or unauthorized repairs.

  • Software-related issues for electronic devices.

 

 

2. Extended Repair, Service & Reclaim Warranty (6 Months)

All trade-in products also come with a 6-month extended service warranty, body coverage, and reclaim warranty, which includes:

  • Discounted repair costs for accidental damage (screen cracks, strap repairs, loose settings, etc.).

  • Free labor charges for repairs (only pay for replacement parts if required).

  • Priority service for trade-in buyers to minimize downtime.

  • Body coverage for minor dents, scratches, or surface defects that do not affect functionality.

  • Reclaim warranty – If a major issue arises that cannot be fixed, we offer a partial refund or trade-in credit (case-by-case basis).

Note:

  • Repairs are subject to part availability.

  • Shipping costs for sending the product for repair are the buyer’s responsibility.

  • If the product is deemed beyond repair, we may offer a partial refund or trade-in credit.

 

 

3. Warranty & Repair Claim Process

If you encounter any issues within the warranty or repair coverage period:

  1. Contact Us – Email or message us with your order number and issue details.

  2. Provide Evidence – Send pictures, videos, or other proof of the defect.

  3. Evaluation – Our team will assess the claim and determine eligibility.

  4. Resolution – If approved, we will provide repair instructions or exchange options.

 

 

4. Important Notes

  • All trade-in products are sold as-is with their conditions clearly stated. Customers must review product details, images, and videos before purchasing.

  • The warranty does not cover buyer’s remorse or preference-based returns.

  • Claims must be made within the coverage period. Late claims will not be entertained.

  • We reserve the right to deny warranty claims if evidence of misuse or tampering is found.

For any questions or claims, please contact us at [Your Contact Email].

 

 

🔴 REMINDER: Always watch the video and check all the posted pictures of the item in the description before purchasing.